Open the original instructions
Find your product under My orders and use the instructions supplied with that exact item. Different plans can have different activation methods.
JANZAY HELP CENTERA little stuck?
CONTACT OUR TEAMA little stuck?
Let’s sort it out.
Find an answer, check a delivery, or get help with activation. Start with the topic that matches your question.
Talk to us.
Tell us what happened and include your order reference so we can find your purchase.
support@janzay.comTrack an order
Find the current status and delivered access details.
Open My ordersActivation help
Troubleshoot a code, link or account sign-in.
See activation stepsPayments & refunds
Understand a charge or request help with a purchase.
Get payment helpCheck account and region eligibility
Confirm that you’re signed into the intended platform account and that it meets the conditions on the product page.
Check the redemption deadline
Some links expire. Follow any deadline shown in the delivery instructions and avoid sharing or repeatedly opening one-time links.
Send us the error, safely
If you’re still stuck, email the exact error message, the steps you tried, your product name and order reference. Remove codes and passwords from screenshots.
ANSWERS WHEN YOU NEED THEM
Orders, payments & your account
I paid, but haven’t received my product.
A payment confirmation means we received your payment; the delivery email follows when your item is ready. Check My orders and your spam folder. If the product’s stated delivery window has passed, contact us with the order reference.
Where can I find my activation details?
Sign in with the same email used for your purchase and open My orders. Delivered items show their access details there, as well as in their delivery emails.
I can’t find my sign-in email.
Check spam and make sure the email address is correct. Use the newest sign-in link or code you requested. If you still cannot sign in, email support from the address associated with the order.
How do payments work?
Checkout runs through Whop. Review the final total and available payment methods there before paying. Janzay does not store your full card details.
How do I request a refund or replacement?
Email your order reference, product name and a description of the problem. We assess delivery and activation issues under the offer’s conditions and our refund policy. Please contact us before attempting another purchase.
Will my subscription renew automatically?
Your Janzay payment is one-time. Renewal on the platform itself depends on that offer and the billing settings you choose. Read the activation instructions and check your platform account.
Can I review my purchase?
Yes. Once the product is delivered, open My orders to leave a verified purchase review. You can also follow the review link in your delivery email. All honest ratings are welcome.
Why is an offer marked “Coming soon”?
That offer is still being prepared. You can save it to your bag, but payment remains unavailable until its price, availability and delivery connection have been verified.