Terms of service

1. Seller, scope and agreement

The seller and operator is Janzay LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Contact support@janzay.com about an order or these terms. Janzay, we and us mean Janzay LLC; you means the customer using the store or buying an offer.

Your order is governed by the product information, price, restrictions and policies presented for that purchase. Checkout asks you to accept these terms and the Refunds & Cancellation Policy. The Privacy Policy explains data handling; contractual acceptance is not consent to unrelated processing. The accepted version is retained with the order. A later policy change does not retrospectively reduce rights attached to a purchase. Mandatory law takes precedence over inconsistent wording.

2. Eligibility and regional availability

You must be at least 18 and have the capacity required in your location to enter the transaction, or act for a business with authority to bind it. Provide accurate contact information and use a payment method you are entitled to use. A global audience does not guarantee availability in every country: product eligibility, payment support, supplier restrictions and law can limit where a sale is completed.

Do not use a false identity or location to bypass eligibility, sanctions, export controls or platform restrictions. We may decline prohibited or unsupported transactions. If an accepted, paid order cannot lawfully be completed, we will address the payment under applicable law and our refund policy rather than promise unavailable access.

3. Your account and security

Use an email address you control and can access. Sign-in links, email codes and delivered access details are confidential. Protect your account reasonably and notify us of suspected compromise. Ownership checks may be required before we disclose order information or make changes. Do not send passwords or full payment information in ordinary support email.

A session failure or missing email does not erase a paid order. Contact support from the purchasing address with a reference if possible. We may restrict an account where reasonably necessary to investigate misuse or protect security, but restriction does not automatically forfeit legitimate purchases or statutory remedies.

4. What a product offer includes

Each listing describes one specific offer: a code, activation link, license, account access or another stated delivery method. A platform name alone does not include every feature or plan the platform sells. Review the tier, duration, device or seat limits, region, eligibility, individual or shared access, activation deadline and warranty before paying. Information material to the purchase must be clarified before the offer opens for checkout.

Education, trial and promotional offers may require qualifying status. Full warranty covers the term and conditions expressly stated. NW or no warranty means no additional commercial warranty, not a removal of mandatory rights. A lifetime label must have a clear definition of whose lifetime or which service period is covered; it is not an unexplained promise of permanent access.

Janzay is an independent store. Platform names, logos and software remain the property of their owners. Displaying a brand does not by itself claim endorsement or authorized-partner status. Separate platform terms apply to use of that platform, without removing Janzay’s responsibility to supply the accepted offer as described.

5. Prices, taxes and currency

Prices are shown in US dollars unless stated otherwise. The order summary and payment checkout identify the amount payable and applicable taxes or fees before payment. A bank or payment provider may separately apply conversion or foreign-transaction charges. Saving an item in your bag does not indefinitely reserve stock or lock its price.

Price changes apply to future purchases. A completed order is not retrospectively increased because supplier costs or exchange rates change. If a material listing or pricing error is found before fulfillment, we will explain it and offer a corrected transaction for your express acceptance or cancellation/refund as required. We will not silently charge a difference or substitute a higher price.

The Janzay purchase is a one-time payment for the stated offer and does not authorize recurring Janzay charges. A platform may separately offer renewal or request billing details at activation. Review its settings and cancel any optional renewal you do not want under its rules.

6. Placing and accepting an order

Review the item, quantity, eligibility and total before payment. An unpaid bag is not a completed purchase. A checkout session can expire, and availability is checked again before payment. A verified payment confirmation records the accepted paid order; delivery may follow separately. We retain order and acceptance records and provide confirmation information by email.

Whop processes payments. Available methods and payment-specific terms appear at checkout. We match verified payment to the order before fulfillment. If the payment outcome is uncertain, check My orders or contact support before paying again. Duplicate technical notifications must not cause additional fulfillment. Report unauthorized or duplicate charges promptly to Janzay and, where appropriate, your payment provider.

7. Delivery, activation and delays

Delivery is electronic, through your order email and Janzay account. Items can arrive separately. A payment confirmation is distinct from delivery. Product-specific timing applies from confirmed payment unless stated otherwise. An estimate allows reasonable processing time but does not excuse failure to perform or override a binding delivery deadline.

Read the supplied instructions and redemption deadline promptly, use the correct platform account and keep codes private. We may request a redacted error message to investigate activation. If an offer cannot be supplied as described, correction, replacement, reduction, cancellation or refund may be available under the offer and applicable law. Supplier involvement does not require you to pursue that supplier instead of Janzay.

Contact support if the stated window passes. We will explain the status and, where appropriate, agree a reasonable revised deadline. You are not required to accept indefinite delay. We will not substitute a different product or materially different account arrangement without agreement.

8. Cancellation and mandatory consumer rights

The Refunds & Cancellation Policy covers non-delivery, failed activation, misdescription, duplicate payment and change-of-mind requests. Eligibility depends on the circumstances and law, not a blanket rule that every digital purchase is non-refundable. Supplier warranty limits cannot displace a remedy Janzay is legally required to provide.

Where a statutory withdrawal period applies, an exception for immediate digital supply requires the legally prescribed disclosures, express consent, acknowledgment and confirmation. Payment, general terms acceptance or viewing a code alone does not establish every required condition. We rely on an exception only if its conditions are satisfied; otherwise the statutory right remains. Defective or misdescribed content rights are separate from change-of-mind rights.

9. Acceptable use and intellectual property

Use the store and purchased access lawfully. Do not interfere with authentication, expose another customer’s data, exploit checkout errors, submit fraudulent payment details, distribute malicious material or publish unused credentials. Do not transfer, resell or share access unless the offer and applicable license allow it. Respect platform eligibility and intellectual-property restrictions.

Janzay owns or licenses its original site content and design. Third-party marks and software remain with their rights holders. A purchase provides the stated access rights, not ownership of a platform or an unrestricted right to reproduce software. Nothing here removes a lawful right or exception that cannot be excluded by contract.

10. Reviews and customer submissions

Reviews must reflect a genuine delivered purchase. Choose a public display name and avoid private information, activation credentials, unlawful content, harassment and impersonation. You permit Janzay to display and format your review for the store and retain reasonable moderation records; this does not transfer ownership of unrelated content or grant rights beyond operating the review feature.

Criticism or a negative rating alone is not grounds for removal. We may correct formatting or remove content that violates the rules, is not a genuine purchase review or must be removed by law. Contact support to request correction or contest moderation. Positive reviews are not a condition of support, refund or replacement.

11. Service responsibility and liability

We are responsible for the commitments in an accepted offer and obligations imposed by law. We do not promise that third-party platforms never change, that access is uninterrupted everywhere or that a product achieves an unstated personal or business result. A platform change may still give rise to a remedy if it prevents us from meeting a contractual or statutory obligation.

To the extent law permits, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or business opportunities and profits from a product bought for personal use. For claims that may lawfully be limited, aggregate contractual liability for a particular order is limited to the amount paid for it. These limits do not apply where unfair, prohibited or inconsistent with mandatory rights, including fraud, willful misconduct, gross negligence where non-excludable, protected personal-injury claims or other liability that cannot lawfully be limited.

Take reasonable steps to avoid unnecessary loss, such as securing your account and notifying us of errors. This does not shift responsibility for our failure to you or require unreasonable technical steps to obtain a remedy.

12. Interruptions and account restrictions

Maintenance, network outages, provider failures and events beyond reasonable control can affect the service. We will take reasonable steps to reduce disruption and communicate material order problems. Such events do not let us retain payment indefinitely without supplying the offer or providing a required remedy.

Restrictions for a material breach will be proportionate, with notice or a chance to explain where reasonably possible, unless that would compromise security or violate law. Valid records and remedies remain subject to the contract and law. Closing an account does not itself resolve an outstanding paid order.

13. Complaints, governing law and courts

Send complaints to support@janzay.com with the order reference, issue and requested resolution. We will investigate and explain the outcome. Contacting us does not prevent you from using a payment dispute process, contacting a regulator, obtaining advice or exercising court rights. Mandatory complaint and response deadlines remain applicable.

Wyoming law governs these terms, subject to mandatory protections where a consumer habitually resides. Wyoming courts may hear disputes on a non-exclusive basis. This does not deprive a consumer of a court, venue, law or remedy available under mandatory consumer law. These terms impose neither mandatory arbitration nor a class-action waiver.

14. Changes and interpretation

We may revise the website and terms for future transactions with notice where required. The accepted version remains part of the order record. If a provision is unenforceable, the rest applies insofar as it can operate lawfully. An invalid limitation cannot be rewritten to remove a protected right. Not immediately enforcing a provision is not a permanent waiver.

The accepted product description and confirmation, these terms and the Refunds & Cancellation Policy form the purchase agreement, subject to mandatory law and specific written promises. General wording cannot erase a material pre-contract statement on which the law allows reliance. Send questions and notices to Janzay LLC at the address or email below.