About an order
Open the order in My Orders and start a ticket from there. We’ll see the exact package, payment and delivery.
Go to My OrdersContact
Talk to the Janzay team.
The fastest way to get help is a support conversation in your account. It keeps your screenshots, order details and our replies together.
Before you buy
Ask about eligibility, regions or the difference between two packages. Replies stay in your account.
Send a messageReseller integration
Include the request path, the order ID if there is one, and the error message. Never send your API key.
Check the API docsPrefer email?
Write to support@janzay.com with your order reference if you have one. Please don’t send passwords, full card numbers or unused activation codes.